Privacy Policy
1. Introduction
At Silvershapes (“Silvershapes”, “we”, “us” or “our”), your privacy is important to us. we deeply respect the trust you place in us. We are committed to ensuring the highest level of security and privacy for all customer data. This policy outlines how we collect, use, and safeguard your personal information.
Whether you’re browsing our website, making a purchase, or interacting with us through social media or email, we are committed to protecting your personal information and using it responsibly. By accessing or using our website, you accept the terms outlined in this policy. If you do not agree, please refrain from using our site, you also consent to the collection, storage, and use of your personal information in line with this Privacy Policy, which is also governed by our Terms of Use. We may update this policy from time to time without prior notice, and we encourage you to check it periodically.
2. Information We Collect
When you interact with Silvershapes, we may collect personal details such as your full name, contact number, email address, billing and shipping addresses, and pin code. We also collect payment-related information when you make a purchase. Additional data such as your age, gender, device and browser type, IP address, account registration details, login credentials and browsing behavior on our website (including the pages you visit and products you view or add to your cart) may be gathered automatically or when you voluntarily share it. This helps us understand your preferences and provide a more personalized experience.
3. Use of Your Information
We use the information collected to fulfill your orders, process transactions, communicate with you regarding updates, promotions, and support, and to improve our products and services. We may analyze user behavior and preferences to enhance our website experience and to send you relevant offers. Your data also allows us to maintain security, comply with legal obligations, and manage internal operations effectively. We may also use your information to conduct internal research and understand user behavior to better serve your needs.
4. Cookies
Our website uses cookies and similar technologies to provide a smoother and more customized experience. These technologies help remember your preferences and allow us to analyze website traffic. You can manage your cookie preferences in your browser settings, but disabling them may limit some site features. These cookies do not store sensitive information like passwords or credit card numbers.
5. Sharing of Information
Silvershapes does not sell or rent your personal information to third parties. We may share your information with trusted service providers such as payment gateways, logistics partners, and IT support teams only for the purpose of providing services to you. All third-party partners are required to handle your data securely and in accordance with privacy laws. We may also disclose your information if required to do so by law or court order.
6. Your Consent
By using our website or providing your information voluntarily, you consent to our collection, use, and sharing of your data as outlined in this policy. If you do not agree, please refrain from using our site.
7. External Links
8. Your Rights
You have the right to access, update, or delete your personal information stored with us. You may also choose to restrict or object to the use of your data for certain purposes. If you wish to exercise any of these rights, please contact us at our support email provided below.
9. Data Retention
We retain your information for as long as necessary to fulfill your orders, resolve disputes, comply with legal obligations, and improve our services. After the retention period, your data will be deleted securely.
10. Security Measures
We take data security seriously. We implement industry-standard security practices to protect your data. This includes: SSL encryption for all transactions, Secure server infrastructure, Controlled access to your data & Regular security audits and updates.
Despite our best efforts, no method of data transmission over the internet is 100% secure. We urge you to keep your passwords confidential and log out of your account when using shared devices.
11. Communication Preferences
You may opt out of receiving non-essential emails and marketing communications by unsubscribing via the link in our emails or by contacting us directly. You can also update your preferences through your user account or by reaching out to our support team.
12. Account Deactivation and Deletion
13. Grievance Officer
For any questions, concerns, or grievances related to this Privacy Policy or your personal data, you may reach out to our designated grievance officer. Please contact us at Mr. Dheeren Jain via email at hello@silvershapes.in. We will do our best to address your concerns promptly.